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Pet Travel Scams
Are you looking for a pet online? Don’t get scammed! Unfortunately, pet scams do exist and can happen to anyone. It’s essential to learn how to spot a pet scam; otherwise, you could become a victim. Express Animal is America’s most trusted pet transport company, and we transport beloved family pets across the globe daily. If you believe you have encountered or been scammed by a fraudulent pet sales or transport site, file a complaint online with the Better Business Bureau, who will conduct a formal investigation. It’s important to remember that we do not sell pets.
What to look out for?
Criminal scammers often use the names of legitimate pet shippers such as Expressanimal.com, using pirate websites and the logos of these companies to appear genuine. The difference is that correspondence will often come from a third-party domain, such as gmail.com, rather than the company URL (for example, info@expressanimal.com). We recommend contacting them via email or phone to ensure they are credible.
Fake shipping companies frequently steal content from reputable businesses to appear credible. Scammers usually make only minor changes, such as altering the company name. A simple way to identify this is by copying a portion of their website text and searching it online to see if it matches content from legitimate companies.
Scammers often rely on payment methods like Western Union or MoneyGram, which are typically untraceable and non-refundable. Unlike secure systems such as PayPal, which offers credit card protection, these methods provide no safety for consumers. Legitimate pet transport companies will use accredited payment systems that issue tax invoices, ensuring transparency and accountability.
Many scammers avoid providing a general inquiry form or contact number, which is an immediate red flag. Before making any payments, it’s important to contact the company directly—preferably by phone—as this is much harder to fake than online communication alone.
How to spot puppy scammers
Fraudulent pet sales websites generally offer free or inexpensive puppies, charging just for the price of shipping. There is usually no dog or shipment, so please take precautions before paying for services that may not exist. Other animals frequently offered include purebred cats, monkeys, birds, snakes, and small exotic animals.
Pet scammers often use websites like Craigslist or Facebook Marketplace to advertise pets that do not exist. Expensive animals, like Bulldogs or toy breeds, are offered at discounted prices or no cost—all you have to do is pay for the shipping. If you see an advertisement like this, chances are it is a scam.
Exceptionally low prices for purebred dogs, especially those typically expensive like French Bulldogs, Pugs, and Dachshunds, are often too good to be true. Scammers frequently offer these high-demand breeds at deeply discounted rates, which are unlikely to be found elsewhere. This is a strong indicator of a scam, and it is crucial to thoroughly research the seller or company before making any purchases.